Our UK support team is here to help with account queries, verification, technical issues or general feedback. We can advise on deposits, withdrawals, KYC checks and responsible-gambling tools, and provide assistance with GAMSTOP or affordability reviews. Get in touch via live chat, email or phone for prompt, practical help from our authorised team; we aim to resolve enquiries quickly and in good order.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat & email for account, verification and technical help |
| General enquiries | [email protected] - general questions and media requests |
| Affiliate enquiries | [email protected] - partner onboarding and reporting |
| Phone | +44 20 7946 0852 - for urgent account or payments support |
| Working hours | Mon-Fri, 09:00-18:00 (live chat available 24/7 for urgent matters) |
Email is our preferred contact method for detailed requests, account issues or queries that require documents or explanations. Please send everything to [email protected] with a clear subject line and up-to-date contact details. Providing your full name and account ID (if available) speeds handling and helps us avoid delays when verifying information or arranging any necessary follow-up.
Our support team aims to reply quickly. Most enquiries are answered within one business day, typically via live chat or email. More complex issues, such as verification or payment queries, can take longer while we investigate and may require additional checks. If you need to email us, use [email protected] and we’ll keep you updated on progress.
Have feedback or ideas to make our site better? We'd love to hear from you. Send suggestions, bugs or feature requests and our team will review every message carefully to improve the service and user experience. Your input helps shape updates, promotions and usability. Thank you for taking a moment to share your thoughts.
