These Terms and Conditions set out the rules for using the services we provide at Lady Luckmore. They explain the relationship between us and our users, describe your responsibilities when using the site and outline how we handle account verification, deposits, withdrawals, promotions and disputed matters. By registering an account you accept these terms and any updates we publish.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate personal details and keep them up to date. We may suspend or close accounts where we suspect fraud, money‑laundering, chargebacks, multiple accounts or other breaches of these terms. If you suspect unauthorised use of your account contact support immediately.
We require identity and payment verification to comply with our obligations. This may include photo ID, proof of address and proof of payment method. Verification is carried out before some withdrawals and may delay payment until checks are complete. Refusal or failure to supply requested documents can lead to account restrictions.
Access to our services is limited to persons who meet the age and jurisdictional requirements set out on the site. You confirm you are of legal age to gamble in your place of residence and that your use of the service is lawful where you are located. We do not permit accounts for persons on self‑exclusion lists or otherwise excluded under applicable rules.
You must not use our services for illegal purposes, to attempt to manipulate games or promotions, or to engage in collusion. Automated play, botting or using multiple accounts to exploit offers is prohibited. We reserve the right to void bets, withhold bonuses or close accounts where misuse is detected.
Promotions are subject to their specific terms which form part of these conditions. Unless stated otherwise, bonuses and free spins are for one use per person, household and payment method. Wagering requirements, game‑weighting, maximum bet limits and any conversion caps will be stated in each promotion. Abuse of promotions may result in forfeiture of bonus funds and winnings.
We accept the payment methods displayed in your cashier and operate in the currency shown on your account. Minimum and maximum transaction levels will be published in the cashier. Withdrawals are subject to verification and may be subject to processing times; we will hold funds where checks are required. We may apply limits or staged payments for very large payouts in line with our risk procedures.
If you have a complaint please contact our support team in the first instance. We will aim to resolve issues promptly and fairly. If a dispute remains unresolved you may refer the matter to the independent dispute process described in our complaints procedure on the site.
We may update these terms from time to time. Material changes will be communicated to account holders by notice on the site or by email. Continued use of the service after changes are published constitutes acceptance. Where permitted by law, we may suspend or restrict access while changes are applied.
