Privacy Policy

This Privacy Policy explains how Lady Luckmore collects, uses and protects your personal information when you register for an account, play games or use our site. We take your privacy seriously and set out what data we collect, why we need it and the choices you have about how your information is handled.

Types of data we collect

We collect a range of information to provide our services and meet legal obligations. This includes personal details you give us, technical data from your device and transactional records related to your account activity.

Personal data

Personal data covers information that identifies you directly. Typical examples include your name, date of birth, home address, email address and telephone number. Where required for verification we may also collect identity documents such as a passport or driving licence and proof of address.

Technical data

Technical data is collected automatically when you visit our site. This can include IP address, device and browser information, operating system, referral data, language and approximate location. We also collect information from cookies and similar tracking technologies.

Transactional data

Transactional data covers your payment and account activity. This includes deposit and withdrawal information, card or e-wallet details when provided, wagering history, game plays and any correspondence with our support team.

How we use your information

We use your data to operate your account, process payments, verify identity, prevent fraud and comply with legal and regulatory obligations. We also use information to provide customer support, improve our services and, where you have agreed, to send marketing communications.

Data protection practices

We protect personal data using appropriate technical and organisational measures such as encryption in transit, access controls and secure storage. Access to personal data is restricted to staff and third-party providers who need it to perform their duties. We retain information only for as long as necessary to fulfil the purposes set out in this policy and to meet legal or regulatory requirements.

Cookies and tracking technologies

We use cookies and similar tools to make the site work, measure performance and personalise content. Some cookies are essential for account security and the cashier. You can manage cookie settings in your browser or via our cookie control tools. Third-party analytics and advertising partners may also place cookies on your device.

Your rights

You have rights over your personal data, including the right to request access, correction, deletion, restriction of processing and portability where applicable. You may withdraw consent for direct marketing at any time. If you are not satisfied with our response you can contact the Information Commissioner’s Office or your local data protection authority.

Access, correction and deletion of data

To exercise your rights or request a copy of the data we hold, use your account settings or contact us at [email protected]. We will verify your identity before responding to requests and will explain any limits on deletion where retention is required by law.

Information sharing and third parties

We share personal data with trusted third parties who provide services on our behalf, such as payment processors, identity verification providers and analytics suppliers. We may also disclose information to comply with legal obligations or to protect our rights and customers.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on our site or through your account. Please check this page regularly for the latest version.