At Lady Luckmore we are committed to safer gambling and to helping players keep their play enjoyable and under control. We place player safety at the centre of our service and provide practical tools and clear information so you can manage your activity, spending and time online.
We believe gambling should be a form of entertainment, not a source of harm. We aim to prevent underage play, detect risky behaviour early and act quickly when a player needs support. Our staff follow clear procedures to protect vulnerable customers and to comply with UK safer gambling standards.
We provide a range of account controls so you can tailor your experience. These tools are available in your account settings and via customer support if you need help applying them.
You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately for reductions and after a short cooling period for increases to help prevent impulsive changes.
Loss limits help you cap how much you can lose over a chosen period. Setting a loss limit is a practical way to keep play within an affordable range and to avoid chasing losses.
Use reality checks to receive regular reminders of session length and spend. You can also apply short time-outs for a temporary break from play or choose longer account breaks if you need more space.
If you need to stop gambling for a longer period you can self-exclude. Self-exclusion prevents access to your account and can be linked to national schemes such as GAMSTOP for UK players. Our team will guide you through the process and respect your choice without pressure to return.
If you, or someone you care about, needs extra help there are specialist services that offer confidential advice and support. In the UK you can contact BeGambleAware and GamCare for guidance, self-help tools and referral to treatment where necessary. If you wish to discuss safer gambling options on your account our support team is available to help and can explain the tools we offer.
