General Terms and Conditions

These Terms and Conditions describe the rules for using Lady Luckmore. They explain the relationship between you and us, how accounts must be used and what we expect from players who use our online casino and associated services. By registering or using the site you accept these terms and any other documents or policies we refer to here.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that takes place under your login. Do not share your password or let anyone else access your account. You must provide accurate personal information when registering and keep it up to date. We may suspend or close accounts where we suspect fraudulent activity, unauthorised access, or a breach of these terms.

Verification and checks

We carry out identity and age verification checks in line with applicable UK law. We may ask for documents such as photographic ID, proof of address or evidence of payment methods. Until verification is complete, access to certain features or withdrawals may be restricted. Providing requested documents promptly helps to avoid delays.

Account limits

Players can set deposit, staking and session limits through their account. We also provide self-exclusion and time-out options. We may apply temporary or permanent limits to accounts if required for compliance, risk or responsible gambling reasons.

Eligibility requirements

To use our services you must be of legal gambling age in the United Kingdom and eligible under local law. Only one account is permitted per person. Residents of restricted jurisdictions are not permitted to open or operate an account. We reserve the right to refuse registration where eligibility cannot be confirmed.

Acceptable platform use

You must use the site lawfully and in good faith. Prohibited behaviour includes attempting to manipulate games, collude with other players, use bots or unauthorised software, open multiple accounts, or fund accounts with payment methods that are not in your name. Abusive, harassing or fraudulent conduct towards our staff or other players will not be tolerated and may result in account suspension or closure.

General bonus and promotion rules

Promotions are subject to specific terms which form part of these conditions. Bonuses may carry wagering requirements, game restrictions, maximum bet limits while wagering and caps on how much may be withdrawn. Only one welcome promotion is permitted per customer unless otherwise stated. Abuse of bonus offers may lead to forfeiture of bonus funds and winnings.

Deposits and withdrawals

Available payment methods are shown in the cashier. Deposits are usually processed immediately, while withdrawals are subject to verification and review. Minimum and maximum transaction amounts may apply. We perform checks to prevent money laundering and fraud; where necessary we may request additional documentation and delay or split payments until checks are complete.

Dispute resolution

If you have a complaint contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If you remain dissatisfied there are independent dispute routes available under UK complaint handling frameworks; details are available on request.

Updates to terms and conditions

We may update these terms from time to time. Significant changes will be notified to active account holders by message or email. Continued use of your account after a change constitutes acceptance. If you do not accept revised terms you should close your account and withdraw any balance in accordance with our withdrawal process.